A consultation is a free opportunity to meet with a counsellor of your choosing. The counsellor may ask you some questions such as what you’re coming to therapy for and what you’re looking for in therapy. Feel free to ask any questions about experience, fees, and availability. We want you to find the right fit!

Not at all! If you know who you want to work with or have been referred to someone specific, feel free to book your first session (as long as they are accepting new clients) and/or email info@encanta.ca

You will discuss the fee with your therapist prior to or during your first session. Payment is due at the end of each session by credit card or e-transfer. We store your credit card information on our secure platform, Jane. Once completed, you will receive an email of your receipt!

Every insurance plan is different! Many Employee Assistance Programs (EAP) and extended health care plans will cover services rendered by a Registered Psychotherapist or a Registered Social Worker. Speak to your insurance provider in advance to determine what your benefits cover.

Many students at the University of Waterloo, Wilfrid Laurier University, and Conestoga College have access to mental health coverage through their university insurance plans. If you’ve opted into your student health plan, you may be eligible for an annual amount of coverage for psychotherapy. At the University of Waterloo, full-time undergraduate and graduate students typically have coverage for sessions with mental health practitioners. Wilfrid Laurier University students enrolled in the health plan can also access coverage for psychotherapy with licensed professionals if they are registered with Medavie Blue Cross. Conestoga College students may receive mental health coverage, including sessions with social workers. At Encanta, we love supporting students and are happy to help you make the most of your benefits!

Sessions range from 25 to 80 minutes long depending on the therapist. Most sessions are 50 minutes. Speak with your therapist to determine what length is right for you.

We offer individual and couples/relationship counselling! Within these sessions, our team uses a variety of therapy modalities such as Sex Therapy or EMDR!

It can take a few sessions before we feel comfortable with a new therapist! If you are still struggling, email info@encanta.ca and we would be happy to match you with a therapist that’s right for you!

Confidentiality is crucial to a therapeutic relationship! Your therapist will let you know the limits of confidentiality during your first session and it can be found in your consent form. Feel free to ask your therapist about confidentiality in your consultation or your first session.

If you need to cancel or reschedule your session, simply check our platform Jane and follow their instructions to cancel or reschedule your session. At Encanta, we have a 48 hour cancellation policy which we review in your first session and can be found in your consent form.